How To Cancel Order On Zomato|Zomato 2024

How To Cancel Order On Zomato: Zomato, a prominent food delivery chain in India, provides numerous benefits for enjoying your favorite meals at home. However, canceling a Zomato order is a common occurrence, and users may have various reasons for doing so. This blog aims to guide you through the simple steps to cancel a Zomato order, ensuring a straightforward process for users facing this situation.

How To Cancel Order On Zomato App

To cancel a Zomato order, follow these steps:

  • Open the Zomato app.
How To Cancel Order On Zomato
How To Cancel Order On Zomato
  • Click on “Order History.”
How To Cancel Order On Zomato
How To Cancel Order On Zomato
  • Select the specific order you wish to cancel.
  • Verify the cancellation.
How To Cancel Order On Zomato
How To Cancel Order On Zomato

Alternatively, you can cancel an order by:

  • Visiting the Orders section in the app.
  • Requesting cancellation within the designated time frame.

Zomato’s cancellation policies allow you to cancel an order within the first 60 seconds of placing it. Additionally, you can:

  • Click the Menu button.
  • Raise a cancellation request through chat support.
  • Request support to check with the restaurant for possible order cancellation.

If a customer doesn’t accept a Zomato order, the order is typically canceled, and the customer won’t incur any charges.

Feel free to check out this video for visual guidance:

This video provides step-by-step instructions on how to cancel a Zomato order, making the process even more accessible and straightforward for you.

How can I cancel my order before delivery?

To cancel a Zomato order through the website, here’s what you can do:

1. Visit the Zomato website.
2. Log in to your account for access.
3. Navigate to the Orders tab.
4. Choose the specific order you want to cancel.
5. Look for the Cancel Order button and click on it.
6. Choose a reason for the cancellation.
7. Confirm your cancellation.

Another way to cancel your order is by:

1. Clicking on the Support option at the top right corner.
2. Choosing Chat with us.
3. Engaging in a chat with Zomato customer support, providing all necessary details to cancel your online order.

If you prefer a more direct approach, you can also call the customer service number provided on the confirmation email or order page. They’ll assist you in canceling your order swiftly and efficiently.

How To Cancel Order On Zomato
How To Cancel Order On Zomato

How do I get a refund from Zomato for late delivery?

Zomato cares about delivering your food on time. If they’re late and it’s their fault, they’ll make it right by giving you a full refund or a discount on your next order.

There’s also a cool feature called “On Time or Free.” When you order, you can choose this option. If Zomato doesn’t deliver on time, and you picked “On Time or Free,” you’ll get your money back.

If your food doesn’t show up, here’s what you can do:

1. Contact Zomato customer support using their app or website.
2. Tell them what happened and ask for a refund or a new delivery.

Remember, Zomato’s refund rules can depend on the situation and your order’s terms. For the most accurate info, check Zomato’s official website or talk to their customer support. They’re there to help, especially if your food takes longer than expected.

How To Cancel Order On Zomato
How To Cancel Order On Zomato

How do I complain to Zomato for a refund?

If you need to get in touch with Zomato customer care, here’s how you can do it:

1. Visit their website at
2. Use the Zomato app on your phone.
3. Shoot them an email at
4. Give them a call at +61 450 266 295.

To report an issue or ask for a refund or redelivery, you can reach out to Zomato customer support through the app or website. If you’re not happy with the response, you can take it up a notch by contacting them over the phone or via email.

If things still aren’t going well, and you want to file a consumer complaint against Zomato, follow these steps:

1. Go to the “File a Consumer Complaint” page.
2. Choose Zomato and describe your complaint in detail.
3. Enter your personal information and provide the necessary details about your complaint.

Whether it’s about appealing a refund, requesting a replacement, or addressing any damage claim with Zomato, these steps will guide you through the process.

How To Cancel Order On Zomato
How To Cancel Order On Zomato

How do I get compensation from Zomato?

This information is not professional financial advice; it’s always a good idea to consult a financial advisor for guidance tailored to your specific circumstances.

If you have concerns or complaints about your Zomato order, you can easily reach out to their customer care team. Simply use the chat option or find the “Support” or “Online Ordering Help” section in your app to connect with them.

In some instances, Zomato has been directed by the court to compensate customers. For example, in one case, the court ordered Zomato to pay a customer Rs 2,000 for service deficiency and an additional Rs 1,000 for court expenses. In another case, the State Commission instructed Zomato to compensate the appellant with Rs. 10,000 for both damages and litigation expenses.

Does Zomato refund money for bad food?

Based on user experiences, there seems to be different perspectives on Zomato’s refund policies. According to one user, Zomato accepts refunds for undercooked food if you provide a photo of the issue. On the other hand, another user suggests that the refund policy might have limitations, with customer care representatives often offering refunds only for missing items.

If you find yourself needing a refund, you can try these steps:

1. Click on the “Request Refund” button.
2. Follow the on-screen instructions to complete the refund process.
3. If needed, you can directly contact Zomato customer support and explain your situation for further assistance.

Remember, individual experiences may vary, and it’s always a good idea to communicate directly with customer support to ensure your concerns are addressed appropriately.

How do I claim my time guarantee coupon on Zomato?

As per Zomato’s Terms of Service, it’s important to claim a coupon within 24 hours if your order is delayed under the On-Time Guarantee. Here’s a simple guide on how to claim a late delivery coupon on Zomato:

1. Visit the “Order Delivered” page.
2. Look for the option to claim a coupon.

Remember, the coupon is valid for three days from the time your order is delivered. So, make sure to claim it promptly to enjoy the benefits.

What is the no delay guarantee in Zomato?

If you’re a Zomato Gold member and your order gets delayed, don’t worry! Zomato promises a “no delay guarantee” for Gold members. You’ll get a Rs 100 coupon as a sorry gesture.

Being a Gold member also brings more cool stuff:

1. Free deliveries within 10 km or for orders over Rs 199, anytime you want.
2. Big discounts – up to 30% off for deliveries and up to 40% off when you dine at over 25,000 restaurants.
3. You can even get your favorite food delivered from special “Intercity Legends” restaurants if you’re in a different city.

Zomato Gold makes your food experience even better with these awesome perks.

How does Zomato free delivery work?

If you’re a Zomato Gold member, good news! You get free delivery on orders over Rs 199, but it’s for restaurants within 10 km of your location. Plus, Zomato Gold throws in some extra perks like a Rs 100 coupon if your order gets delayed and VIP access during busy hours.

There’s also something called Zomato Pro Plus – it’s like an exclusive club. If you’re invited, you enjoy free deliveries on all Zomato orders, no matter the price or how far the restaurant is. And as a bonus, Pro Plus members get access to some awesome exclusive deals. It’s the VIP treatment for your taste buds.

Why does Zomato charge so much for delivery?

When you order from Zomato, the restaurant pays Zomato a chunk of the order value, usually 24–28%. This is like Zomato’s fee for bringing them business, but it doesn’t cover delivery costs. So, restaurants often add those costs to what we pay.

On top of that, Zomato throws in a small Rs 2 fee for every food order. This helps Zomato keep the platform running smoothly.

Now, the delivery fees we see on our end? They’re there to make sure the delivery folks get paid, cover vehicle expenses like fuel and repairs, and keep things rolling.

But, here’s the good part – if you want to save on delivery charges:

  • Find restaurants with lower or no delivery fees.
  • Keep an eye out for special offers or promos that might give you a break on delivery fees.
  • Think about joining Zomato’s loyalty programs or memberships – they might cut down on your delivery costs.
  • These tips are your secret sauce to enjoy your meals without breaking the bank

How do I delete my Zomato order history?

Deleting your Zomato order history is a breeze. Here’s how:

1. Open the Zomato app.
2. Log in to your account.
3. Click on your profile located in the upper right corner.
4. Click on “Online Ordering Help” and start a chat.
5. Chat with the representative and ask them to delete your Zomato order history.

If you also want to get rid of an old address on Zomato, follow these steps:

1. Launch the Zomato app or website and sign in.
2. Go to your profile or account settings.
3. Look for the section related to saved or delivery addresses.
4. Find the address you want to remove and select the option to delete it.

Easy peasy, and your Zomato history is as clean as a slate!

FAQs:- How To Cancel Order On Zomato

Q: How do I cancel a Zomato order?

A: Open the Zomato app, go to your order history, select the order you want to cancel, and follow the prompts. You can also contact Zomato customer support for assistance.

Q: What is Zomato Gold?

A: Zomato Gold is a membership program offering benefits like free deliveries, discounts on orders, and exclusive deals at partner restaurants.

Q: How can I contact Zomato customer support?

A: You can contact Zomato customer support through the app, website, or by emailing They also provide a customer service number for direct assistance.

Q: What is Zomato Pro Plus?

A: Zomato Pro Plus is an invite-only membership that offers free deliveries on all Zomato orders, exclusive deals, and other perks.

Q: How can I save on delivery charges with Zomato?

A: Look for restaurants with lower or no delivery fees, check for special offers, and consider joining Zomato’s loyalty programs or memberships for reduced delivery charges.

Conclusion: How To Cancel Order On Zomato

In conclusion, managing your Zomato orders and preferences can be a straightforward process when you know the right steps. Whether it’s canceling an order, addressing concerns about delays, or taking advantage of membership benefits, Zomato provides various features to enhance the user experience.

Additionally, understanding the fee structures and exploring ways to save on delivery charges can contribute to a more cost-effective and enjoyable dining experience. With these insights and practical tips, users can navigate the Zomato platform with ease, ensuring a satisfying and convenient food ordering experience.

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